EVER BETTER EXPERIENCES START BY PUTTING THECUSTOMER FIRST

WHAT DOES IT MEAN TO BE CUSTOMER FIRST?

Customer experience to us means putting your customer first and wrapping the rest of your business strategy around their personal needs, wants and desires. Customer centric companies need to be able to deliver across the entire customer journey from business strategy to design & build to driving engagement. Hathway is composed of three unique groups to do just that.

OUR APPROACH

EBX™ is our proprietary approach to planning, delivering, and optimizing Ever Better Experiences for our clients -- experiences that aren't just created and left alone, but are thoughtfully delivered and constantly improved as they evolve with the world around us. EBX is enabled by our unique expertise and is composed of:

STRATEGY

Our Consulting Team
Our strategic consultancy works with you to create an insights-driven roadmap for your digital customer experiences.

  • - Strategy Workshops
  • - Journey Mapping
  • - Research & Analysis
  • - Product Management
  • - Analytics & Optimization

DESIGN & BUILD

Our Design & Build Team
Our design & build studio works with you to continuously execute your roadmap. Leveraging design and technology to constantly evolve breakthrough digital experiences in the form of apps, websites, digital kiosks, etc.

  • - Responsive Websites
  • - Native Mobile Apps (iOS+Android)
  • - Concept Prototyping
  • - Product Development
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ENGAGEMENT

Our Engagement Team
Our digital agency works with you to bring those experiences to market, making sure you get the most of your investment through CRM+loyalty management and mobile-first acquisition campaigns.

  • - CRM
  • - Loyalty & Rewards
  • - Content Marketing
  • - Launch Strategies
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OUR EXPERTISE

The FUTURE OF customer
experience will happen solely
on a mobile device.

Our heritage as a mobile focused company has naturally lead us to understand that inorder to create the best mobile experiences we would need to understand the entire customer experience. After all reaching people today means thinking creatively about context and ultimately making people’s lives easier in one way or another through seamless technology.

OUR WORK

WEB + MOBILE + COMMERCE + CONTENT + LOYALTY

Interested in working together? Let's chat.