Account Director

San Luis Obispo, CA Dallas, TX Remote
Full-Time
Exempt

Hi, we’re Hathway!

Headquartered on California’s beautiful Central Coast in San Luis Obispo, with a fast-growing office in high-tech and bustling Dallas, our company is a unique blend of talent, clients, dreams and the aspiration to connect brands with people.

Job Overview

Hathway is seeking an experienced Account Director to join our growing Client Services department. The Account Director serves as the primary point of contact for major, multi-channel clients of Hathway and is responsible for leading effective relationships across departments as well as driving industry relationships. The Account Director needs to fully understand their clients’ business objectives, performance metrics, competitive landscape, financial considerations, long-term vision, organizational structure and key contacts. The Account Director is responsible for crafting, articulating, and ensuring the successful delivery of various digital strategies, tactics and solutions to advance the objectives of clients. The Account Director has the overall responsibility for all finished products and services as well as results that achieve client goals.

Applicants must thrive in a fast-paced environment, have a get-it-done mentality, be comfortable making decisions and leading teams, as well as be well versed in financial management. The Account Director reports to our Chief Sales and Marketing Officer and works closely with our Creative, Strategy, and Technology teams.

Responsibilities

  • Manage and foster strong relationships with decision makers of your accounts through daily communication
  • Develop deep expertise and knowledge around the clients’ businesses and industries
  • Advise clients on digital strategy and how to leverage technology to solve internal business problems
  • Proactively identify opportunities to provide services that achieve our customers’ business goals
  • Participate in planning of new client initiatives as well as long-term business strategies
  • Communicate progress of projects and participate in weekly demos
  • Provide additional layer of oversight on projects to ensure objectives and schedules are being met
  • Oversee account P&L and work closely with multidisciplinary teams to develop briefs and SOW’s (project scope, schedules, and budgets)
  • Build new relationships up the ladder with C-level executives, IT staff, marketing directors, sourcing managers and project managers
  • Work closely with teams to ensure projects are delivered on strategy, on time, and on budget
  • Ensure consistent client satisfaction and retention

Requirements

  • Comprehensive knowledge and experience working in technology, digital, marketing
  • Thorough understanding of project management and web and mobile technologies
  • Experience managing and renewing client contracts
  • Strong leadership and organizational skills
  • Strong written and verbal communication skills including public speaking
  • Creative and analytical thinker with strong problem solving capabilities
  • Ability to travel
  • Bachelor’s degree in Business or related discipline
  • 5+ years of account management experience in an agency environment

Want to Join Us?

There’s an infectious energy at Hathway. We believe that our passion for our craft and desire to strive for work/life harmony are what set us apart. This is reflected in our 6 core values: Collaboration, Inclusivity, Imagination, Accountability, Excellence, and Fun! Along with our comprehensive benefits package, we provide regular company-wide lunches and happy hours, sponsor epic ping pong and foosball competitions, and encourage connection and personal development through our Lunch + Learns – think passion projects and discussion on new technologies and industry trends. Apply with us by completing the information below. You will have a chance to attach your resume and relevant portfolio work when you submit. Cheers!

Apply Now

  • Please upload the following files below: Cover Letter, Resume, and Portfolio (if applicable) for your application to be considered.
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