Senior Manager, Analytics & Insights - Business Intelligence (BI)

CRUX Analytics & Insights United States -Remote Full-time

Job Overview

HI, WE’RE HATHWAY!
Hathway is a digital growth partner for the restaurant and convenience store industries, helping brands like Wingstop, Dash In, and Panda Express build world-class digital experiences. Our proprietary technology accelerator, NomNom™, powers custom digital ordering, loyalty apps, and websites that fuel more than $2 billion in sales and over 160 million digital transactions per year.
We’re growing fast and are looking for passionate, hard working people to join our team. We’ve got offices on the central coast of California and in Dallas, but we’re a remote workplace with staff throughout the US. If you’re looking for a fast-paced, dynamic work environment, Hathway just might be the right place for you.
Hathway’s Growth Professional Services team is looking for a Senior Manager, Analytics & Insights - Business Intelligence (BI) to own measurement, reporting, and analysis design/production for one of our largest clients.  If you are obsessed with measurement protocols, data visualization, data mining, advanced analytics needed to uncover insights, working with world-famous clients, and geeking out in general, then we’d love to connect with you.

WHAT YOU'LL DO HERE

  • Compile key metrics and insights for monthly and quarterly client reviews (Quarterly Strategy Planning meetings)
  • Unite reporting and insights across CRM and Product disciplines for complete client reporting 
  • Implement a measurement framework to help teams understand product and marketing performance as well as KPIs relative to the metrics that are monitored
  • Establish discovery and insight cadence with design, product, and strategy teams for continued optimization
  • Educate the account and client teams on how to interpret data and identify true insights
  • Work directly with data executives at Hathway as well as key leaders for Tier 1 clients

YOUR BACKGROUND

  • Bachelor’s degree in Business, Economics, Statistics, Mathematics, Data Science or related field or equivalent education and experience 
  • 7+ years experience creating reports and dashboards for internal and external clients
  • 5+ years experience presenting to clients and/or internal senior leadership team members both remotely and in-person
  • High familiarity with relational database designs and independent code writing
  • Ability to derive and communicate actionable insights that will drive strategic decisions
  • Detail oriented and organized with a high respect for quality control
  • Must be comfortable working in a fast-paced and cross-functional/cultural environment
  • Understanding of configuration for custom metrics and dimensions, custom variables, advanced e-commerce
  • Proficient in Tableau, Power BI, Looker or other visualization softwareFoundational knowledge of SQL (Postgres/MySQL/Oracle/Server) and database architecture
  • Working knowledge of CDPs or tech stacks (like SFMC) a plus
  • Familiarity with CRM and Loyalty Partner platforms preferred

  • #LI-Remote

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